AI Patient Follow-up and Booking Automation
We build systems that instantly answer patient enquiries from Instagram, WhatsApp and your web form, record them, route them to a booking and follow up no-shows automatically. Your clinic stops losing patients.
Patients Message But Reception Can't Keep Up
The two costliest things for a clinic: an unanswered patient message and an empty appointment slot. In most clinics this is what happens:
Messages Are Answered Late
A patient asking "do you have availability, how much is it?" on Instagram or WhatsApp has already gone to another clinic by the time you reply hours later.
Appointment Slots Go Empty
Without reminders, patients don't show up. Every empty slot is direct lost revenue for the clinic.
Follow-up Depends on One Person
Who was contacted and who is coming lives in a notebook or in someone's head. When staff change, the process breaks.
How a Patient Enquiry Enters the System
The flow below is an example of how the system we'd build for your clinic would work.
Patient Messages
The patient leaves an information or booking request via Instagram DM, WhatsApp or your web form.
Instant Reply + Record
The system replies within seconds and records the patient's name and request; nothing gets lost.
Booking + Notification
It asks for a suitable appointment time, notifies your staff and writes it to the calendar when needed.
Reminder + Follow-up
It sends a reminder before the appointment and automatically follows up patients who don't show or don't reply.
Note: the flow above is an illustrative example; the patient journey and messages are designed specifically for each clinic.
For Every Channel a Tailored Setup
Messages asking about "booking / price / info" in your DMs are handled automatically, the patient is guided, and a booking-ready request reaches your staff.
- ✦ Automatic first reply in DMs
- ✦ Comment → DM routing
- ✦ Booking requests passed to staff
Requests to your WhatsApp Business number are handled 24/7, FAQs are answered, and the booking and reminder flow runs.
- ✦ 24/7 automatic greeting
- ✦ Appointment reminders
- ✦ No-show follow-up
Web Form
Patients who fill in your form get an automatic reply, their details are saved, and the booking process starts.
- ✦ Automatic reply to the form
- ✦ Entry into your booking / records system
- ✦ Instant notification to staff
What Determines the Price?
We don't sell off-the-shelf packages. The setup changes with your clinic's needs; the price is determined by:
Number of Channels
Will only WhatsApp be connected, or Instagram + WhatsApp + web form together?
Booking Integration
Will it connect to your existing booking/CRM system, or is a simple record list enough?
Follow-up Scenarios
The more flows you need — reminders, no-show follow-up, check-up bookings — the wider the setup.
Patient Volume
Monthly request and message volume affects infrastructure and maintenance cost.
How Many Patients Is Your Clinic Missing?
Let's review your Instagram, WhatsApp and web form flow together, and map out for free where you lose patients and how we'd automate it.
About Clinic Automation Questions
What exactly does clinic automation do?
Does it follow up patients who miss their appointment?
Is patient data secure?
Does it work with my existing booking system?
How long does setup take?
For a general overview you can also explore our AI sales automation service .